Why Flower Shops and Answering Machines Don't Go Together?
Friday, September 17, 2010
If you want customers to receive their flowers fresh and on time DO NOT delegate your business' answering tasks to that little box called an answering machine. If you value your customers, not to mention your business, you will do no such thing.
Flowers have a relatively simple life cycle: they grow, wither then die. It doesn't get any more complicated than that. The same holds true for customers calling-in to order flowers and getting a recorded message on the other end: they call-in, gets ticked-off with the recording then hangs-up. You just lost a potential sale, and in no way, shape or form will that ever be beneficial to your business. Even if you say you own the flowers and it didn't cost you anything to grow them (which is nowhere near plausible), not having any customers to buy those flowers means they'll end up withered, wasting all your efforts.
The reason customers call to order a flower is very simple: they don't have the time and probably the resources to go and get the flowers themselves. Pointing to one thing – they need it immediately, and given the flowers' simple life cycle, time is a luxury your business does not possess.
Enter the order taking call centers for flower shops. It would be a wise business decision on your part to outsource your order taking tasks. It's actually designed to help you deliver quality service through a timely response to customers' inquiries and orders. Not just because the pen and paper system in traditional order taking has been eliminated, but because the answering service call centers focuses more on tasks like answering calls and order taking. You on the other hand could focus more on running your shop, and even more on your core businesses, while not being interfered with successive phone calls from your customers. Accommodating customers with their concerns would no longer be an issue. Answering service call centers would guarantee that your business communication goes without any hitches.
An effective order taking and answering service handled properly would gain customers' trust that definitely adds up to the reliability of your services. If this happens, naturally, what would happen next is that other people would also know about you through the customer's word-of-mouth, thus increasing the chance of having more potential clients. Flower shops that hire answering service call centers are more likely to retain their loyal customers because of exceptional customer service skills by meeting their needs on time. Because of the staff that is specifically tasked to do the order-taking and phone answering – there are no missed opportunities for making sales.
Answering services are not just for flower shops but for any service-oriented enterprise as well, like hotels, pet grooming and supplies, restaurants, confectioneries, specialty food, insurance or pizza delivery.
Your business' life cycle need not be the same as your flowers. Outsource your answering service today and feel the difference.
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Flowers have a relatively simple life cycle: they grow, wither then die. It doesn't get any more complicated than that. The same holds true for customers calling-in to order flowers and getting a recorded message on the other end: they call-in, gets ticked-off with the recording then hangs-up. You just lost a potential sale, and in no way, shape or form will that ever be beneficial to your business. Even if you say you own the flowers and it didn't cost you anything to grow them (which is nowhere near plausible), not having any customers to buy those flowers means they'll end up withered, wasting all your efforts.
The reason customers call to order a flower is very simple: they don't have the time and probably the resources to go and get the flowers themselves. Pointing to one thing – they need it immediately, and given the flowers' simple life cycle, time is a luxury your business does not possess.
Enter the order taking call centers for flower shops. It would be a wise business decision on your part to outsource your order taking tasks. It's actually designed to help you deliver quality service through a timely response to customers' inquiries and orders. Not just because the pen and paper system in traditional order taking has been eliminated, but because the answering service call centers focuses more on tasks like answering calls and order taking. You on the other hand could focus more on running your shop, and even more on your core businesses, while not being interfered with successive phone calls from your customers. Accommodating customers with their concerns would no longer be an issue. Answering service call centers would guarantee that your business communication goes without any hitches.
An effective order taking and answering service handled properly would gain customers' trust that definitely adds up to the reliability of your services. If this happens, naturally, what would happen next is that other people would also know about you through the customer's word-of-mouth, thus increasing the chance of having more potential clients. Flower shops that hire answering service call centers are more likely to retain their loyal customers because of exceptional customer service skills by meeting their needs on time. Because of the staff that is specifically tasked to do the order-taking and phone answering – there are no missed opportunities for making sales.
Answering services are not just for flower shops but for any service-oriented enterprise as well, like hotels, pet grooming and supplies, restaurants, confectioneries, specialty food, insurance or pizza delivery.
Your business' life cycle need not be the same as your flowers. Outsource your answering service today and feel the difference.
