Upgrade Your Answering Service by Making It Live 24/7
Thursday, January 6, 2011
Are your phones going unanswered? Does your customer hang-up when they hear a voice mail? If you are still have a voicemail box as an answering service, these two questions expect one answer, a big yes.
There is no greater hell than not to be able to reach the right person you are targeting, especially when a call is urgent or is much needed. Far worse is to hark the beat of voice mail with its well-rehearsed lines, Please leave a message. It will surely be a knockdown in the sales of your company if these circumstances, which greatly annoy customers, will never stop to occur. In short, prepare for a disaster.
It is not enough that an answering service is open only during business hours. This is so because some customers do few calls beyond business operations. Employing a voicemail box will not help either. Customers do not hate but they despise the rhythm of such recording. Consequently, they will not opt to leave any message if it means waiting for the sun to rise before they get an answer.
Upgrading your answering service by making it live will surely help your firm boosts both customer satisfaction and sales. It will be of great joy to the customers to learn that a real human being is there to provide solutions to their problems, issues and concerns. There is no more effective tool than the one with a personal touch. No wonder how many small businesses boomed after they have sought the services of inbound call centers.
An around-the-clock live answering service does not only give the convenience and comfort customers highly needed, it is a great tool to save every opportunity you are losing with voicemails.
